1. Purpose and general aspects
These Terms and Conditions of Use (hereinafter referred to as the "Terms and Conditions"), together with other specific conditions that may be established, concern the website http://www.shambhalabarcelona.com (hereinafter referred to as the “Website”) as well as the terms and conditions for purchasing products through it.
The Website is owned by Shambhala Europe S.L. with tax identification code B66575523, and is duly registered in Barcelona Companies Registry in Ledger 1217, Entry 3741, case number 20153657550303. Its registered office is at Carrer de Trafalgar 11, 08010, Barcelona. (Hereinafter referred to as “SHAMBHALA BARCELONA”).
SHAMBHALA BARCELONA provides information about products and offers the possibility of acquiring them through the Website. People who wish to acquire products must fill in the respective registration form prior to carrying out the purchase process and must follow the steps that SHAMBHALA BARCELONA indicates on the Website.
Any User who registers on the Website must be at least eighteen (18) years old.
2. Product information
The purpose of the photographs, graphical or iconographic or representations and videos concerning SHAMBHALA BARCELONA products, as well as trade names, trademarks or distinctive signs of any kind on the Website is to provide greater information. However, the User must take into account that they are intended to be illustrative and, consequently, are not exhaustive in nature.
SHAMBHALA BARCELONA reserves the right to decide, at any time, on the products offered to Users through the Website. SHAMBHALA BARCELONA may thus, at any time, add new products to those included on the Website, on the understanding, unless otherwise stipulated, that such new products shall be governed by that set forth in the terms and conditions in force at that time.
SHAMBHALA BARCELONA similarly reserves the right to cease to allow access, at any time and without notice, to any of the products offered on the Website.
If, due to force majeure, a product is not available after the purchase was made, SHAMBHALA BARCELONA shall inform the User by e-mail that the order has been cancelled in whole or in part. Partial cancellation of the order does not entitle the User to cancel the entire order, notwithstanding the right of withdrawal that the User holds in accordance with that set forth in these Terms and Conditions.
3. Purchasing system
In order to purchase the product, the User, who must be at least eighteen (18) years old, must select the product he/she wishes to buy and add it to the Cart. Once the products to be purchased have been selected, the User must click on the “Checkout” icon. The User will then be shown the products selected for purchase and the User must make a selection from among the options available for products to be sent to the stated address and the form of payment. Lastly, the User must click on the "Accept" icon.
The data that SHAMBHALA BARCELONA is provided with through the relevant form are identification details that allow access to and performance of purchasing; they are personal and non-transferable
4. Delivery period
Deliveries to (mainland) Spain take approximately 1 to 2 working days once payment by the Customer has been confirmed. International deliveries tend to take 3-10 working days, depending on the destination and the transport company selected. Once the package has been handed over to the courier service, the Customer will receive an e-mail containing the tracking number. We accept no responsibility for any delivery delays caused by the courier service.
5. Form of payment
The forms of payment accepted by Shambhala Barcelona are:
The Customer will be taken to the PayPal website to make use of its secure payment platform. Once the payment process has been performed, you will be taken back to Shambhala Barcelona.
Once you are in PayPal, you can pay with your PayPal account or credit card; under no circumstances will payment on delivery be accepted.
PayPal may withhold a small amount as a surety or insurance when you purchase by card through the PayPal platform (it tends to be a few cents or €1). PayPal will return the money to you approximately one month later. The fact that this amount has been charged does not guarantee that your purchase has been completed.
2. CREDIT CARD:
SHAMBHALA BARCELONA works with Banc Sabadell through the Secure Method. If this option is chosen and the payment is accepted, Shambhala Barcelona will proceed with the preparation and the shipment of the order.
3. BANK WIRE
Once the Customer places the order and chooses the option of Bank Wire payment, he or she will receive an e-mail with the information needed to proceed with the payment. The transfer must be done in 48 hours, and once we receive the payment SHAMBHALA BARCELONA will proceed with the order and in 24 hours it will be shipped.
6. Delivery charges
- Deliveries to Mainland Spain: €5.
- International deliveries: from €12 to 50€ (depending on destination).
The Canary Islands, Ceuta and Melilla are not part of the EU customs union so deliveries may be subject to taxes and/or duty. In the majority of cases, such charges are paid for when the package is delivered although it is possible the Customer may receive notification by post asking him/her to go in person to pay those charges in order to receive the package. The charges may vary depending on the weight/value of the package. In the case of deliveries to the Canary Islands, Shambhala Barcelona includes the export charge in the delivery cost; when the product is delivered, the Customer/recipient must pay the import charge and IGIC tax.
In Norway and Switzerland, customs duties are payable by the customer.
6.2- ABOUT FREE SHIPPING
Free shipping on orders over 50€ is only available in these countries: Mainland Spain.
Free shipping on orders over 150€ international orders.
7. Other purchasing details
1. Deliveries are performed by a courier service.
2. Delivery charges always include Value Added Tax (VAT) but no other tax, rate, duty or surcharge.
3. Articles will be delivered to the home address stated by the Customer during the order process, which must be in the delivery areas listed above.
4. Shambhala Barcelona hands orders over to the courier service within a maximum of 24 hours. We accept no responsibility for any delivery delays caused by the courier service.
If the customer has changed his/her mind or is not satisfied with his/her purchase, the Customer may return it within 30 calendar days from the date on which he/she received the products. In order to do so, please contact us in writing by sending an e-mail to firstname.lastname@example.org, stating the necessary details to track down your purchase. When we receive your e-mail, we will notify you, by e-mail, that we have received it and tell you how to proceed. In this case, you must return the product in perfect condition and no more than 30 calendar days after receiving the products. In these cases, Shambhala Barcelona will reimburse the entire cost of the original purchase. However, the customer bears the direct cost of returning the products.
If the product is defective, Shambhala Barcelona will pick it up and exchange it for the correct one and will bear the costs of returning and exchanging it (except for additional costs resulting from choosing express delivery, in which case the Customer will bear that extra cost). In order to handle the incident, we need you to report it by e-mail to email@example.com, stating the reason for the incident, the order number (this is essential in order to locate the purchase), the delivery note and photos of the damaged or incorrect products so we can assess the situation. You must have the receipt or delivery note in order to exercise the warranty right.
Once we have received this information, we will contact the Customer to say which steps to take. You must inform us of the product's non-conformity within one (1) month of becoming aware of the defect. If it is not objectively possible to replace the product with another of the same kind, Shambhala Barcelona will return the price you paid for it.
It is important for you to know that our warranty does not cover:
a) Negligent or violent use of the product.
b) Injuries arising from manipulation or alteration of the product.
Furthermore, it is also important always to follow any usage or installation instructions for the products we supply. If in doubt, you must contact us by e-mail at firstname.lastname@example.org so we can give you advice on how to use the product.
Prices always include Value Added Tax (VAT) but no other tax, rate, duty or surcharge.
The products shall be sold at the price stated. The price that will apply is that stated when the order is confirmed by the Customer.
Shambhala Europe reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.
Failure by SHAMBHALA BARCELONA to demand strict performance by the User of any of the obligations undertaken by the User under an agreement or in these Terms and Conditions or failure by SHAMBHALA BARCELONA to exercise rights or actions it is entitled to under said agreement or the Terms and Conditions will not imply a waiver or any limitation whatsoever in relation to said rights or actions or exempt the User from complying with such obligations. No waiver by SHAMBHALA BARCELONA of a specific right or action will imply a waiver of other rights or actions arising from an agreement or the Terms and Conditions. No waiver by SHAMBHALA BARCELONA or the rights or actions arising from an agreement will take effect unless it is expressly stated that it is a waiver and the User is formally notified thereof in writing.
14. Modifying Terms and Conditions
SHAMBHALA BARCELONA reserves the right to review and modify these Terms and Conditions at any time. The User is subject to the policies and Terms and Conditions in force at the time he/she uses the webpage or places each order, unless by law or a decision by a government body, SHAMBHALA BARCELONA must make changes to the Terms and Conditions retroactively, in which case any changes would also affect orders that the User placed beforehand.
15. Complaints, Comments and Suggestions
Any complaint, question, suggestion or comment may be sent to our Customer Service department by e-mail to email@example.com, by calling 935 143 575 (the customer service timetable is Monday to Friday, 9am to 6pm), or by live chat from Monday to Friday, 9am to 1pm.
16. Use of the Website
The Customer undertakes to make use of this webpage solely in order to browse or place orders in a manner that is legally valid and not to place any false or fraudulent orders. Otherwise we will be authorized to cancel it and inform the appropriate authorities.
The User must not make any prohibited use of this website, meaning, inter alia, intentionally introducing viruses, Trojans or any other technologically damaging material.
We will not be responsible for any damage or loss that may affect your computer as a consequence of such actions or using this webpage or downloading content from it or pages it links to.
17. Links to other webpages
Our website may contain links to other webpages, social networks and third-party materials. These links are provided merely for informative purposes and SHAMBHALA BARCELONA has no control over the contents of such webpages or materials. Consequently, SHAMBHALA BARCELONA accepts no liability for any damages or losses arising from the use of such links or third-party materials.
SHAMBHALA BARCELONA accepts no liability for delays in deliveries of orders or the impossibility of performing them that is due to force majeure and, therefore, is outside of our control. Among other reasons, we consider force majeure to apply in cases such as but not limited to the following: accidents; strikes; riots; terrorist threats or attacks; fire or explosions; meteorological causes or natural disasters such as storms, flooding, earthquake, subsidence and epidemics; problems outside of our control concerning means of transport or telecommunication systems. Insofar as possible, once the cause of the impossibility or delay in delivery has come to an end, Shambhala Barcelona will do everything possible to resume its commercial business and comply with its obligations and shipments.
19. Data Protection
When you purchase products or visit our website from your computer, your tablet or your smartphone, you may authorize us to use your personal information. All information you provide us with is confidential. For the purpose of Organic Law 15/1999 of 13 December on the Protection of Personal Data [Ley Orgánica 15/1999 de 13 de diciembre de Protección de Datos de Carácter Personal] (LOPD), Shambhala Barcelona is the data controller responsible for gathering such information. We will process your data in accordance with that set forth in the LOPD and other applicable laws. We guarantee that the information is gathered using all necessary security measures. If you have any questions about this policy or about the privacy of your data, please read the Legal Notice section, where you will find more detailed information, or you can contact us at the e-mail address firstname.lastname@example.org.
20. Applicable law and jurisdiction
These Terms and Conditions shall be governed and construed in accordance with Spanish law. If there is any kind of disagreement or complaint between the parties concerning the performance or contents of these Terms and Conditions, the parties agree to have the matter decided by the competent courts and tribunals of the city of Barcelona.
Last update: September 2017